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Terms and Conditions

This site is owned by Nod and a Wink (hereafter THE MERCHANT) of 9 Davidson Avenue, Warneford Mews, Leamington Spa, Warwickshire, CV31 1LT, United Kingdom (hereafter THE MERCHANT ADDRESS), and email address customerservice@nodandawink.com

Any purchase of goods from the site www.nodandawink.com (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

PURPOSE

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.

ORDER CONFIRMATION

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

PRODUCT INFORMATION

Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

PRICING

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

DELIVERY TERMS

Products are delivered to the address specified by the customer on the purchase order, subject to the address being deemed secure.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

LOSS OR DAMAGE IN TRANSIT

THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.

DELIVERY ERRORS

The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.
All claims must be made by email to customerservice@nodandawink.com

Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.

For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.

Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

RIGHT TO WITHDRAW

Nod and a Wink hopes you love you purchase but you have the right to cancel should you wish to.

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the THE MERCHANT.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.

EXCHANGES / REPLACEMENTS

Should you need to exchange an item, this needs to be within 28 days of the despatch date from Nod and a Wink.

Please email customerservice@nodandawink.com or call 01926 316554 to inform Nod and a Wink of any items that are to be returned and / or replaced.

To return items use the free post returns label sent to you with your order and complete the returns form included and post to Nod and a Wink. Items should be returned with the material bag and / or gift bag and with all the labels intact. Ensure you get a proof of posting from the Post Office and retain this until we have confirmed we have received your return.

No returns will be accepted to hosiery that has been removed from it's packaging.
No returns will be accepted for worn items.

Do try on all items, excluding hosiery, but please try knickers over your existing pair until you are sure you want to keep the item.

If a free gift is included with the order and an order cancelled / returned the free gift must also be returned.

Refunds made will include the cost of the goods and the delivery charges.

Refunds will be made to the card used to purchase the goods and will be processed at the very latest within 30 days.

RIGHT OF USE

The use of any trademarks, logos or brands present on the site is strictly forbidden.

FORCE MAJEURE

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

PARTIAL INVALIDITY

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.

DATA PROTECTION

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

APPLICABLE LAW AND COMPETENT JURISDICTION

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.

COMPLAINTS

Should you have a complaint please contact:
Email: help@nodandawink.com
or put in writing to 9 Davidson Avenue, Warneford Mews, Leamington Spa, Warwickshire, CV31 1LT