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Returns, Exchanges & Shipping

Returns & Exchanges Policy

At Nod and a Wink we hope you love your purchases, however, should you need to exchange or replace items our policy is as follows:

Do try on all items but please try the Nod and a Wink knickers on over your own knickers, until you are sure you want to keep the item.

Items need to be returned within 28 days of the despatch date from Nod and a Wink.

Please return items to: Nod and a Wink, 38 Highland Road, Leamington Spa, United Kingdom, CV32 7EG

Items should be returned with all labels intact. Please ensure you get a proof of posting from the Post Office and retain this until we have confirmed we have received your return.

No returns will be accepted for worn items.

If a free gift is included with the order and an order cancelled or returned the free gift must also be returned.

Refunds will be made to the card used to purchase the goods and will be processed within 7 days of receiving your returned items.

If you have any queries please Contact Us with your order number and details about the product you wish to return or exchange. We will respond quickly with instructions for how to return items from your order.


Shipping

We can ship to virtually any address in the world and will aim to ship orders within 48 hours but at the very latest all orders will be shipped within 7 days, where items are in stock.

Should you order an item which is out of stock, you will receive an email informing you of the estimated arrival time. At this stage you will be given the opportunity to cancel the order. No money will be taken until the order is despatched.

All orders are shipped via Royal Mail First Class post.

All orders are shipped from the UK. Any additional international import duties and customs charges are the responsibility of the purchaser should they arise.

We reserve the right to cancel any delivery if we feel the address is unsecured, e.g. a communal postal address or a PO Box.

We will split orders if all products are not available for shipping at the same time. You will only pay for one shipping cost.

We will only take payment from your card when the goods are shipped unless you pay via PayPal.

You will receive a confirmation email when your shipment is on its way.

 

Shipping Costs 

  • UK Delivery: Royal Mail 1st Class - £3.95 
  • International Delivery, Europe: From despatch allow up to 7 days for delivery - £8
  • International Delivery, Rest of the World: From despatch allow up to 10 days for delivery - £10