- Returns and Exchanges
Returns and Exchanges
At Nod and a Wink we hope you love your purchases, however, should you need to exchange or replace items our policy is as follows:
Items need to be returned within 28 days of the despatch date from Nod and a Wink.
Orders shipped within the UK include a prepaid Royal Mail returns label. When returning from other countries you'll need to pay return postage.
To return items use the free post returns label sent to you with your order and complete the returns form included and post to Nod and a Wink. If you didnt receive a return label please request one. Items should be returned with all labels intact. Please ensure you get a proof of posting from the Post Office and retain this until we have confirmed we have received your return.
No returns will be accepted on hosiery that has been removed from it's packaging.
No returns will be accepted for worn items.
Do try on all items, excluding hosiery, but please try the Nod and a Wink knickers on over your own knickers, until you are sure you want to keep the item.
If a free gift is included with the order and an order cancelled / returned the free gift must also be returned.
Refunds will be made to the card used to purchase the goods and will be processed at the very latest within 30 days.